In spite of their best intentions, those who aren't directly impacted only see the surface layer(s) …

Adrienne Maree Brown — Emergent Strategy (p; 63)

In spite of their best intentions, those who aren't directly impacted only see the surface layer(s) of the impact, and thus come up with surface solutipns that don't address the deep-seated multi-prolonged need in the community.

— Adrienne Maree Brown, Emergent Strategy, p; 63